PRIVACY POLICY

Introduction

1. Data Controller

2. How We Use Your Data

2.1 Processing Orders

• Purpose: To process and fulfill your orders, including delivery and communication
• Data: Name, email, order details, payment method, address, telephone number
• Legal Basis: Contract
• Storage: 36 months from purchase date

2.2 Customer Support

• Purpose: To address issues, handle returns, and manage complaints
• Data: Name, email, order details, address, telephone number
• Legal Basis: Legitimate interest or legal obligation
• Storage: 12 months from resolution (up to 36 months for disputes)
  
  

2.3 Legal Compliance

• Purpose: To comply with accounting and regulatory requirements
• Data: Transaction information, payment history, IP address
• Legal Basis: Legal obligation
• Storage: 5-8 years as legally required
  
  

2.4 Marketing Communications

• Purpose: To send newsletters, offers, and targeted marketing
• Data: Email, purchase history, website activity
• Legal Basis: Consent or legitimate interest
• Storage: Until consent withdrawn or 2 years after last purchase
  
  

2.5 Website Analytics

• Purpose: To improve user experience and website performance
• Data: Visit history, cookies data, digital identifiers
• Legal Basis: Consent
• Storage: 24 months or until consent withdrawn
  
  

3. Data Transfers

4. Your Rights

• Right to Access: Request access to your personal data
• Right to Rectification: Request corrections to inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request restriction on processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interest
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with supervisory authorities
  
  
  

5. Changes to This Policy

6. Contact Us